Payment and Deposits

Credit card payments may be subject to a 5% processing fee.
The charge on your credit card statement will be shown as Arden ET.

Cancellation and Refund Policy

All refunds will be made within 7 days, if applicable.
If a booking is cancelled by the customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
Special circumstances will be considered in relation to our Cancellation and Refund policy and will be at the discretion of Arden Exclusive Travel Ltd.
If the customer does not appear at the agreed time and designated pickup point, or is a no show, all monies paid will be non-refundable.
If the customer fails to notify us of any changes which affects their booking, then additional waiting time and parking may also be charged if this is incurred.
Terms and Conditions

We will do our utmost to ensure that our drivers are punctual. However, we cannot accept responsibility for delays caused by circumstances that are outside of our control.
Our drivers will drive at a safe and sensible speed in accordance with road conditions, traffic and the legal speed limits.
Our drivers will travel by the most appropriate route on the day based on local knowledge, experience or live information provided by in-car satellite navigation or other data sources. Our drivers will accept a route requested by the hirer, however should this result in extra mileage or time, additional charges will apply.
Clients are responsible for any damage they cause to the interior or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order. A minimum soiling charge of £150 will apply to cover the cost of valeting and the period the vehicle is off duty.
During busy periods we may provide subcontract vehicles.
By supplying your email address you permit Arden Exclusive Travel Ltd to contact you via email, for the purpose of your booking, and for promotional purposes.
We reserve the right to change your vehicle or driver at any time if deemed necessary.
Arden Exclusive Travel Ltd vehicles and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer property is carried entirely at their own risk and Arden Exclusive Travel Ltd shall not be held responsible or liable for any loss or damage to such property.
Arden Exclusive Travel Ltd has the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or other passengers.
Arden Exclusive Travel Ltd maintains a strict non-smoking and non-eating policy in all its vehicles.
Additional surcharges may apply for Public and Bank Holiday bookings.
Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.